Hardware wallet support.
Support is limited to product information, order inquiries, setup guidance, safety education, and warranty-related questions.
What support can help with
- Product availability and ordering questions.
- Device initialization and safe setup guidance.
- Compatibility questions before purchase.
- Warranty and package-condition questions.
- General hardware-wallet safety practices.
What support cannot do
- Ask for or verify recovery phrase words.
- Recover lost private keys.
- Control customer funds.
- Provide financial or investment advice.